Contact the Online Casinos Editorial Team

This is the page to use if you want to reach the people behind Online Casinos. We cover UK-facing casino sites with a particular focus on roulette — European, French and American wheels, live-dealer studios and the bonus terms that decide whether a roulette player can actually use an offer. If something we have written looks wrong, out of date or unclear, tell us and we will look at it.

How to write to us

Email is the only channel we run. It keeps a written record of your enquiry and means the right person sees it rather than whoever happens to be online. Write to [email protected] and we aim to reply within two working days.

A few details make a real difference to how quickly we can help:

The page you are asking about — a URL or the page title is enough.
The brand involved, if your message concerns a specific casino we have reviewed.
What you expected and what you found, especially for bonus terms, wagering conditions or game availability.
Screenshots where a term or a table looks different on your screen from what we have published.

Please do not send us account numbers, card details, passwords or copies of identity documents. We have no access to any operator's systems and never need that information.

What we can help with — and what we cannot

Bring this to us	Take this to the operator or a third party
Corrections to bonus figures, wagering multiples or game descriptions on our pages	A withheld withdrawal, a closed account or a disputed balance
Questions about how we ranked one roulette site above another	Verification (KYC) document requests
Suggestions for tables, criteria or comparisons you would find useful	Bonus disputes that need your account history
Commercial, affiliate and media enquiries	Formal complaints, which go to the operator's complaints process and then its approved ADR provider
Accessibility problems with our site	Self-exclusion requests, which are handled by the operator and by GAMSTOP

We are an independent comparison publisher, not a casino, a regulator or an ombudsman. We cannot pay winnings, reopen accounts, release funds or overturn an operator's decision. Where your issue sits with a licensed operator, its own support team must go first, followed by the alternative dispute resolution body named in its terms.

How our recommendations are funded

We should be straightforward about this before you read any of our reviews. Online Casinos may earn a commission when a reader opens an account through one of our links. That is how the site pays for itself. Commercial relationships do not buy a position in our rankings, and a brand cannot pay to have a limitation removed from its write-up. If you think a ranking reads as though it was bought, say so in an email — that is a fair question and we will answer it with our reasoning.

Roulette sites we are most often asked about

Three brands generate the bulk of our inbox, mainly because their welcome offers are the largest on the page. Below is what we can and cannot tell you about each. All figures are the advertised headline terms, verified as at 2026; ratings are our own editorial scores and not customer review averages.

Betmica — the biggest headline number, and the most questions

Betmica sits top of our list with an editorial rating of 10.0, and it is the brand readers query most. The advertised welcome offer is 570% up to £5,700 plus 270 free spins. The reason it draws so much correspondence is the gap between a headline like that and what a roulette player can actually do with it: free spins are slot credit, and bonus funds in this part of the market are usually restricted or heavily discounted on table games. If you are contacting us about Betmica, the useful question is almost always "does roulette count towards wagering, and at what percentage?" — check the bonus terms on that point before depositing, because a 570% match that excludes the wheel is not a roulette bonus at all. Limitation: the size of the offer implies a correspondingly large wagering requirement, and the terms must be read in full rather than skimmed.

Kikibet — large match, and the currency query

Kikibet, rated 9.9, advertises 350% up to 5,555 £ with 300 free spins. The recurring question here is a practical one about money rather than games: readers want to know whether they are genuinely being credited and paid in pounds, or converted. Ask the operator to confirm the account currency before your first deposit, since conversion on both the way in and the way out quietly reduces what a bonus is worth. Limitation: as with any large percentage match, the maximum bet allowed while a bonus is active is typically capped, which restricts higher-stake roulette play until wagering is cleared.

Betninja — the simplest offer to explain

Betninja is also rated 9.9 and advertises a £1,000 bonus with 100 free spins for all new players. We mention it here because it is the brand we can answer questions about fastest: a flat pound figure with no percentage stacking is far easier for a reader to reconcile against their own deposit. New players only, and the free spins carry their own terms separate from the cash bonus. Limitation: the headline total is smaller than several sites ranked below it, so readers chasing the largest possible match will find it modest by comparison.

Others you may be writing about

We also cover WinnerIsland (welcome bonus up to €1,000 plus 100 free spins), Zombillion (250% up to £4,000 plus 200 free spins), Smash Casino (600% up to €10,000 slots welcome package), Nightluck (€6,400, 280 free spins, 805%), CoinPoker (150% up to $2,000), Rivo (1000% up to €10,000 plus 25% cashback) and Daytonaspin (255% up to £4,500 plus 255 free spins). Note that several of these are advertised in euros or dollars rather than GBP, and one is a poker-led brand — both details matter if you are budgeting in pounds, and both are things we are happy to clarify by email.

Payment questions we can answer generally

We cannot see your transactions, but we can explain how the mechanics usually work at UK-facing casino sites, and most payment emails we receive are answered by the points below.

Cost of taking part — there is no charge to register or to read our comparisons. Playing roulette means risking your own money; minimum deposits are commonly in the £10 to £20 range, and a bonus percentage is applied to what you deposit, not given without one.
Debit cards — the standard route for UK players. Deposits are usually instant. Credit cards cannot be used for gambling by anyone in Great Britain.
E-wallets — typically the quickest withdrawals once verification is complete, though some operators exclude e-wallet deposits from bonus eligibility. Check that before claiming.
Bank transfer — reliable, slower, and often the fallback where a card is declined.
Pay-by-mobile and prepaid options — convenient for depositing, but frequently cannot receive a withdrawal, so a second method is needed to be paid out.
Cryptocurrency — offered by some brands in this market, including poker-led sites. Value can move between deposit and withdrawal, and the account currency may not be GBP.

Withdrawal timings, minimum and maximum cash-out limits and any processing fee are set by each operator, not by us. Ask them in writing, and expect a first withdrawal to take longer because identity checks are completed at that stage. Pending or reversal periods, where they exist, are worth knowing about before you request a payout.

Games and product questions

Roulette is our focus, so most game enquiries land in one of these areas, and this is what we can usefully address:

RNG roulette — software wheels, played solo at your own pace. Readers ask which variants are stocked: European single zero, American double zero and French roulette with its half-back rule all behave differently for the player.
Live-dealer roulette — streamed from a studio with a human croupier, plus game-show style variants with multipliers. Table limits, not bonus size, usually decide whether a site suits you here.
Slots and free spins — the category almost every welcome package is built around, which is why free-spin counts sit in every headline above.
Other table games — blackjack, baccarat and poker variants, generally sharing roulette's low or zero contribution to wagering.
Software providers — we will tell you where a studio's wheel is verifiably available, and we will say we do not know rather than guess. We do not publish game counts we cannot stand behind.

Alongside casino games, several of the brands we cover also run sportsbooks, virtual sports or dedicated poker rooms, and CoinPoker is poker-led rather than casino-led. Those sections usually have their own separate bonuses, their own wagering rules and their own withdrawal terms, so a casino welcome package rarely carries across. If your question is about a sports or poker promotion at one of these brands, please say so in your email, because the answer is often different from the casino one.

Regulation, eligibility and where formal complaints go

To gamble online in Great Britain you must be 18 or over, and operators serving the GB market must hold a licence from the Gambling Commission. Licensing brings obligations that work in your favour: identity and age verification before you play, deposit-limit and time-out tools, GAMSTOP self-exclusion, and access to an approved alternative dispute resolution service if the operator's own complaints process does not resolve matters. Some brands aimed at UK readers hold licences issued elsewhere and sit outside that framework, which changes the protections available to you — we explain that distinction on our guide to casino sites outside the GamStop scheme.

We cannot give legal or financial advice, and we cannot act on your behalf in a dispute. What we can do is tell you which body is the correct one to approach and what evidence it will expect. If your enquiry is about your own gambling rather than about a site, say so plainly in your message and we will point you to independent support organisations without any judgement or follow-up marketing.

What happens once your email arrives

A member of the editorial team reads your message — no automated reply stands in for a human one.
Corrections are checked against the operator's published terms before we change anything.
If we got something wrong, we amend the page and tell you what changed.
If your issue belongs with an operator or a regulator, we reply with the right route rather than a dead end.
Commercial enquiries go to the person who handles them, separately from the editorial team that sets rankings.

Our target is two working days. Busier weeks can stretch that, and complex correction requests take longer because we verify them properly rather than quickly.

Before you write

If your question is "which roulette site should I pick?", the honest answer is that it depends on three things you can check yourself in a few minutes: whether roulette contributes to the wagering requirement, whether the account is denominated in pounds, and whether your preferred payment method can receive a withdrawal as well as make a deposit. Work through those on the brand's own terms page, and if anything there reads ambiguously, send it to us — ambiguous terms are exactly the sort of thing we want flagged. Our reviews are researched from published terms and operator information, verified as at 2026; they are not based on our own play, and we will always say so.

Thanks for reading, and for taking the trouble to get in touch. Reader corrections have improved more of these pages than anything else we do.

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